- Whilst all reasonable care and precaution is taken in looking after your dog(s), it is distinctly understood that no liability is incurred by the Proprietors in respect of any loss or damage to your dog(s) through sickness, escape, or from any cause whatsoever.
- If your dog(s) are not well socialized and have shown signs of aggression amongst each other or other residents or people, it is your duty and responsibility to warn us in advance so that we can prevent possible altercations. Please be advised that Windhoek Pet Lodge will not be liable for any accounts, injury or loss should your own dogs fight with each other or other residents. Veterinary bills as a result will be split or not split between the parties involve (management discretion).
- No responsibility is taken for collars, leads, containers, bedding etc. left at the premises.
- It remains the responsibility of the owners to examine and satisfy themselves as to the suitability of the accommodation offered and agree that they are satisfied with such conditions. You must also ensure that you relay all medical requirements for your dog(s) in writing on their arrival.
- Your dog must have a Rabies vaccination done between 4 and 7 months old, thereafter every year OR according to the instructions of the vaccine manufacturer. Last mentioned is the law and dog owners’ responsibility to ensure up to date Rabies vaccine certificates. Other vaccines are not compulsory for your dog to board at Windhoek Pet Lodge.
- Accommodation and all extra costs incurred must be paid on or before collection. Dogs will not be released unless full payment is received.
- Owners will be contacted in the event of a medical emergency. If the owners of a sick dog could not be reached, the Proprietors will take whichever action they deem appropriate to alleviate the situation. All costs incurred will be for the owner’s account.
- The choice of Veterinarian will be at sole discretion of the Proprietor. All Veterinarian costs will be for the owner’s account. Transport to and from the vet account for one round trip ($600) and will be added to your account. More than one round trip might be needed.
- We reserve the right to administer Diomec to your dog(s) and add the cost to your invoice. This is the first step in the control of diarrhoea as suggested by the newest veterinary research available on the topic.
- Customers should familiarise themselves regarding “kennel cough”, we are unable to detect a carrier of the virus entering our Pet Lodge (this is not a life-threatening disease). Neither you nor the Pet Lodge can prevent the spread of Kennel Cough. Kennel cough vaccines remain your choice as the effectiveness of such vaccines remains controversial.
- VERY IMPORTANT: All dogs older than 6 months must be sterilized unless prior arrangements were made.
- Make sure your dog(s)Perennial area is shaved before drop-off to prevent excretion subsequently getting stuck. We will add $100 to your bill for shaving and cleaning. That’s to say if your dog allows us.
- Please treat your dog(s) for parasites prior to arrival if necessary. If any infestation is found on your pet, we reserve the right to treat them accordingly at the owner’s expense. Kindly also keep your deworming schedule up to date.
PAYMENT, BOOKING AND CANCELLATION POLICY PERTAINING TO PEAK SEASON AND OUT OF SEASON:
- Bookings will automatically be cancelled within 72 hours with no POP for bookings requiring pre-payment.
- Out of Season: Cancellations within 24 hours before the booking commences: 100 % of the total amount will be due (management discretion unforeseen circumstances)
- Peak Season: You will be liable to pay for the full amount for the dates booked if you cancel and as a result, we are unable to fill the resultant vacancy. (management discretion unforeseen circumstances)
- Peak Season: Date changes less than 7 days prior to the start of the peak season N$300 re booking fee.
- Refund for your booking N$300 admin fee.
- Booked dates can be changed or cancelled by sending an email to windhoekpetlodge@gmail.com